Please contact us within 2 weeks of receiving your purchase if you need to make a return and we can help you organise it.

Our bags are made to the highest quality possible however if you find a fault we have missed and you wish to return it, please email us at hello@emeshi.com.au.

Please state in your email your issue and we will get back to you as soon as we can.

If the fault is not due to wear and tear or misuse (please do not place sharp objects in the bags) then we will send you a new replacement bag or offer a refund. You will be required to send the original bag back to us and once we receive it, we will process your refund or send a replacement.

Customers will be required to pay for the return postage of the faulty item.